SAFETY MATTERS!

You should be able to go wherever you want to, at whatever time you want to! We’ll get you there safely.

RIDE WITH UTMOST SAFETY!

You should be able to go wherever you want to, at whatever time you want to! We’ll get you there safely.

YOUR SAFETY MATTERS THE MOST

We screen and educate every driver. If someone doesn’t pass our well-formed background checks, they can’t drive for us.

  • Any time you rate a driver three stars or fewer, this prompts an internal investigation with our Customer Satisfaction team. Drivers may be ordered remedial work, or removed from the platform depending on the severity of the issue.

RATINGS PROMPT THE ACTION

Riders and drivers can both rate each other after every ride. Your feedback matters to us. Let us know if something about your experience wasn’t right and help us keep you safe.

  • Your ratings are always anonymous. We use your feedback to better the quality of rides, and to decide what actions should be taken for the rider or driver involved.
  • Multiple reports from drivers concerning user behavior will also prompt investigation and possible removal from the platform. Safety goes both ways!

Your safety drives us

The Uride app includes a number of safety features built into the app and guidelines for our operations team. Contact support in the case of unexpected issues, share your location with friends and loved ones, and ultimately; get home safe.

Check your ride, every time

Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1: Match the license plate number.
Step 2: Match the car make and model.
Step 3: Check the driver’s photo.